خلاصہ

I am a highly motivated and results-oriented Electronics Engineer who brings along 05 years of experience in project management, engineering and customer support field. Possess multidisciplinary experience in optimization of resources utilization across multiple tasks within a project, work process/flow development, risk assessment and contingency planning. Expertise in conducting root cause analysis, resolving project issues, and facilitating testing procedures to achieve desired results. I have completed Bachelors (B.S Electronics Engineering) from Sir Syed University of Engineering &Technology, Karachi and Intermediate (Pre-engineering) from P.E.C.H.S Education Foundation Govt. Science College. I have the ability to provide customer insights, reach company goals, and meet bottom-line objectives.

My key skills include project management, strategic planning & analysis, risk assessment, safety management, administrative functions, complaint handling, staff supervision, performance management, customer relationships, and problem resolution.

Currently I am engaged with Abbott Laboratories, as Customer Support Engineer, where I am responsible for identifying and evaluating opportunities to increase customer retention and satisfaction. Expertly superintended administration services on works projects, formulated progress reports, and completed contract closeout of substantially projects. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.

پراجیکٹس

Telenor (TP-PIU)
Telenor RMS integration(Remote Monitoring System) in South/North Region-801

تجربہ

کمپنی کا لوگو
Customer Support Engineer
Abbott Laboratories (Pakistan) Limited
اگست ۲۰۱۴ - موجودہ | Karachi, Pakistan

• Successfully resolve customer e-mail, tickets and telephone inquiries, while providing consultative support and recommendations to end-users using laboratory automation products of the company.
• Identify and evaluate opportunities to increase customer retention and satisfaction.
• Research client\'s issues in a timely manner and follow up with the customer with recommendations and action plans.
• Formulate and maintain log sheets for DRP, CFR, monitor incidents, and respond as appropriate.
• Report to Service Manager for activities of North and South Region FSE, and Ambassadors.
• Complete training sessions, videos, requirements, and safety standards by global service compliance conducted through ETMS.
• Function in collaboration with managerial, business development, and operation professional for pre-installation survey, equipment integration and installation, faults rectification, preventive maintenance, and software up gradation.
• Attend quality and product training as per departmental monitoring connected and disconnected instrument on Abbott link and informing to CSS to keep them live for monitoring.

تعلیم

Sir Syed University Of Engg. & Technology Karachi.
بیچلرز, بیچلرز ان سائنس, B S Electronics Engineering‎
Electronics and Communication
درجہ A
2012

پیشہ ورانہ مہارتیں

ماہر Application Support
ماہر BEST KNOWLEDGE ABOUT SUPPLIES
ماہر Customer Analysis
ماہر EFFFICIENT IN COMPUTER SKILLS
ماہر EFFICIENT IN SUPPLIER SELECTION
ماہر ONTIME COMPLETION OF TASKS
متوسط Planning and Budgeting
ماہر Project Administration
ماہر Relations Management
ماہر Remote monitoring
ماہر RESTful APIs
ماہر Student Assesment
ماہر Technical Product Management
ماہر Troubleshooting

زبانیں

ماہر اردو
ماہر انگریزی